Author turns her passion into The Edge Up - customer
service guide for small businesses
St. Louis, MO: Customer service has been June Van Klaveren's
passion for many years as she studied examples of both the
good and the bad in customer service, and took notes! She
used those notes to write a customer service guide for small
businesses that is now available.
The newly published book is entitled, The Edge Up and
explains how small businesses can get the "edge up" on their
competition with great customer service. "If you have
customers or want customers, then The Edge Up was written
for you!" says author, June Van Klaveren. "The reader will
receive deceptively simple messages such as: Take good care
of your customers and they'll take good care of you and tips
on how to make it happen!"
The book is divided into six chapters that include such important
topics as The Impact of Customer Service, Customer Service
Secrets, Employees, Management and Customer Service, Real
Life Customer Service Stories and Lessons, Conflicts and How
to Handle Them, and Customer Service Techniques.
The Edge Up is available through www.TheEdgeUp.com.
The author, June Van Klaveren, owns Compelling Communications,
a St. Louis company focused on helping small businesses attract
and keep customers. She is dedicated to customer service and
delights in seeing her customers succeed using the principles
she presents in The Edge Up. She can be reached for
interviews and speaking engagements by calling 636-394-4148.
For more information, contact
Compelling Communications, Inc.